Customer Service Solutions
Call and Online Chat Monitoring Services and Training
Are you missing client calls while on the job site, or during important meetings? Are you unable to answer messages or monitor chat windows for online services? Are you hoping to find a new solution to route calls and allow for direct scheduling of appointments? We at VOOM Solutions would love to help!
VOOM Solutions is dedicated to caring for your clients as if they were our own. As with most businesses, your customers are your most valuable asset. While having incoming calls is fantastic for your bottom line and company growth, it can also be overwhelming, taking the focus away from business operations that require an owners attention.
​
Here are a few ways key solutions we provide to ensure you never miss out on future business opportunities:
​
-
Create and monitor 800 number listing.
-
Structure and monitor online hours for live chat options through social media and website.
-
Create and monitor customer database system following initial point of contact.
-
Schedule and route clients to team members as designated by your business model.
-
Provide highest quality customer service with professional approach and a "Customer First" attitude.
-
Work with you to create a structure and system to be implemented with your own in-house team.
-
Provide specialized training to in-house team with a focus on professionalism, communication skills and problem solving methods.
Unlike a traditional call center, we pride ourselves in never outsourcing our services. We believe our clients deserve a dedicated team who truly understand the nature of your business. We will never seek oversees, or larger organizations, to provide the quality customer service you want and that your customer's deserve.
​
After learning more about your company operations and customer basics, we will work to prepare a solution you will be pleased to add to your company model. We have designed a brief survey that will allow us to have a more in-depth understanding of what you value most when it comes to customer service.
Our mission is to provide the highest level of care to your customers, taking into account your wish, dreams and goals.
​